Field Customer Engineer (HID 808)

Full-time
HID Global
2020-06-05
Region: 
Sao Paulo Latin AmericaBrazilSao Paulo

Field Customer Engineer

Securing your Future!

Be part of something special! Come work for an Innovative High Tech Company. You will present HID Global’ s products and solutions in front of customers, conduct trainings for customers and partners and design solution for customers. You will be a trusted advisor to our customers in Brazil.

What you will be part of:

HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our product and services are used by millions of people around the world to navigate their everyday lives.

Working at HID:

HID Global is an innovative fast-paced organization, with many possibilities to make a difference and add value. HID is recognized for the great care we take with clients and employees alike. We value diversity and endorse an open-minded collaborative working environment.

Duties and Responsibilities include the following. Other duties may be assigned.

You will be focused on pre-sales, integration and support of a wide variety of core product/solution offerings from the Extended Access Technologies Business area in HID including biometric products and contact/contactless smart card technology. You will demonstrate expertise in the following areas:
• Provide technical support to the sales and marketing organization in the pre-sales phase
• Provide customer with both on-site and off-site support
• Write design specifications based on customers’ systems and provide professional services for their specific needs
• Create FARs and debug customer returns. Follow up internally to make sure the FAR is closed on time and proper communication is given to the customer.
• Provides feedbacks and proposal to improve products and solutions based on customer feedbacks

• This includes excellent presentation skills, technical documentation, and periodic complex service delivery in their designated solution focus area.

What you will bring with you to the role:

The successful candidate will be self-directed, capable of leading complex designs and technical sales activities, facilitate project progress and provide oversight support from the inception of opportunity pursuit to the completion of delivery. As the technical member of the field team, our Field Application Engineers possess the highest levels of both business and technical acumen – understanding customer business drivers, matching those to our technology and clearly articulating complex solutions to existing and prospective customers. The area of responsibility is mainly Brazil but the role would require to support other customers in Latin America Region.

Other duties (includes but not limited to):

• Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing HID Global’ s products and solutions to existing and prospective customers.
• Prepare demos and proof of concepts to demonstrate various use cases for HID authentication solution
• Create technical content mainly in Portuguese to show customer how to implement specific use cases, collaborating with other HID engineering team as needed
• Serve as the pre/post-sales technical liaison between the Customer’s technical contact, Sales, and Operations.
• Provide technical consultation and writing, as part of the response team on RFI and RFP.
• Work with other functional teams, including Product Management, Services and Engineering to architect, build, validate and document biometric leading solutions for the Sales organization, partners and customers. Distill and communicate customer needs and product feedback to Product Management
• Support manufacturing bring up at customers site or ODM reporting issues to HID Quality organization and providing main interface to customers and partners
• Maintain technical relationship with partners and ecosystem in Brazil

Qualifications To perform this job successfully,

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fluent written and spoken communication in Portuguese and English
• Master degree in Electrical Engineering or Computer Science or equivalent combination of education and experience
• Availability for international business travels
• Minimum 5 year technical experience on technical sales delivering solution requirements definition, design and problem resolution
• Strong communication skills
• Friendly, flexible and a team player
• Innovative thinker and problem solver
• Outstanding commitment to customer service and quality _ Independent, proactive and self-driven with a can-do attitude

Education and/or Experience 

Ability to perform presentations and follow-up with prospective customers • Ability to align customer needs to the value HID authentication solutions • Experience working with OEM and ODM in the region • Owns responsibility and is proactive in solving issues • Self-starter who can work from a remote office in the field when required • Ability to work in a fast-paced dynamic environment • Ability to understand business value of a solution as it maps to the customer’s specific requirements. • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies • Ability to manage technical projects deliverable by providing basic project management status, meeting minutes, action items and follow ups • Participate in and prepare technical training for customers, trading partners and internal staff • Excellent communication skills

Language Skills 

Proficiency in Portuguese • Ability to effectively communicate in the English language, both verbally and in writing. • Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills 

Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. • Familiar with operating systems, such as Windows, etc. • Experience with .NET, C# and Android programming • Experience with biometrics and/or smart card/NFC/contactless is preferred • Knowledge of Visual C++, C code, embedded programming and driver development • Overview of hardware principles

Customer Expectations 

Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations • The candidate has a good interpersonal attitude • Good communication skills