Technical Support Regional Manager (REQ-1590)

Hong Kong Asia PacificHong Kong
HID Global
Job Type: 
Functional Area: 
R&D Engineering
Job Level: 

Technical Support regional manager REQ1590


Location: Hong Kong

Securing your Future!

Build the future of digital identity! HID Global is a company that is ultimately involved in the dynamic and ever growing world of access control technology. Every day, we create the most innovative global authentication solutions for a variety of customer applications. We are a diverse, multidisciplined, growing multinational technical company that offers its employees a fun work environment, flexibility and career opportunity. We are the Evolution of Authentication.


What you will be part of:

HID Global powers the trusted identities of the worlds people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our product and services are used by millions of people around the world to navigate their everyday lives.


Working at HID:

HID Global is an innovative fast paced organisation, with many possibilities to make a difference and add value. We empower our employees to achieve great things by taking ownership of their future career.

We value diversity and endorse an open-minded collaborative working environment. We are a company with integrity at our core. HID Global are committed to our employee engagement offering a range of employee benefits and  initiatives with events and activities happening all the time.


The Position:

The person in this role will be responsible for leading a regional Technical Support team and implementing the global strategy, they will work towards targets to achieve a market leading support experience and satisfaction for our customers. This is a highly collaborative position requiring excellent communication skills. This role requires an understanding of the physical access control market, as well as an understanding of the technologies and tools required to support our customers.

The successful candidate will be responsible for engaging with HID cross functional groups on a regional basis, ensuring alignment with regional strategies and initiatives, and driving a culture of absolute commitment to the customer experience across all aspects of HID Global.

The ideal candidate will drive change and teams within HID to exceed customer expectations and enable our customers to succeed, while maintaining efficiency targets.


What we are looking for:

The ideal candidate would have a proven track record of software and hardware technical support

They would have a background in building, leading, coaching teams across the region within a matrix and virtual environment.

Educated with a BA/BS in a Technical subject and ideally over 5 years of physical access control industry experience. Along with 3 years working experience in an international customer centric leadership role.

Has demonstrated history of excellent management, collaboration, communication and organizational skills, attention to detail, and can manage multiple assignments.

The person should also have excellent communication skills through English both written and verbally.


Final Application Date: 22nd February 2021

*No 3rd party agency engagement required for this role*

HID Global is an equal opportunities employer

HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit