Strategic Program Manager (HID1794)

Austin, TX North AmericaUSAustin, TX
HID Global
Job Type: 
Functional Area: 
Project Management
Job Level: 
Mid-Senior Level

Job ID: HID1794

#Securing your Future!

We are a growing multinational technical security company based in Austin that offers its employees a fun work environment, flexibility, and career opportunity.


As Technical Services expands to tackle more complex end-user projects, the need to respond to complex engagement requires organizing the most complex sales and service delivery engagements with the help of a Strategic Project Manager (SPM), reporting to the Professional Services & Partner Integration delivery Director.


  • possesses extensive experience in advising customers throughout their project implementations.
  • coordinates the critical projects with the help of technical services specialists across all segments, and leverage presales, PS, PM, and R&D to the satisfactory completion of critical company projects.
  • is trained on HID product technology, as well as third-party technology, where required.
  • must demonstrate expert proficiency in at least one specific segment, and experiences with most others segments to support cross-segment program.


 What you will be doing

  • Ensuring the successful delivery of strategic and billable projects involving integration with 3rd party technology, including POC management, Service deliverables, Project Management tracking and reporting using tools such as Agile, Oracle and SFDC.
  • Working closely with relevant stakeholders, facilitate internal and external communication, and ensure effective and efficient implementation of strategic and billable projects.
  • Ensuring finance reporting for billable projects.
  • Defining strategies for new projects with the help of internal and external stakeholders.
  • Assisting with the ongoing improvement of the HID PACS service delivery methodology
  • Coaching of Professional Service consultants

The SPM retains responsibilities for sales support activities when operated within the context of a strategic projects including:

  • Technology assessments and consultation
  • Product presentations, Product demonstrations in virtual and portable environments
  • Discovery Workshops and Proof of Concepts Deployments

Education / Knowledge Transfer 

  • Participate in partner events and produce adequate material using input from Product Marketing and Product management, presenting the benefits of HID solutions to customers.
  • Organize demos and POC to properly represent HID during seminars, conferences and tradeshows.
  • Be the champion of strategic projects and customer needs and compile & document best-practices for internal and external communication. Create content that assists in enabling successful repetition of complex deployment.

Complex Projects 

  • Manage and/ or support strategic accounts and partners in POC/ Beta/ Large and complex projects post commercial-won stage. Facilitate success and seamless experience for strategic or billable projects.
  • Collect market feedback with regards to product requirements, market information, competitive news from the field. Report findings to PM / solution marketing teams in an argued and fruitful manner for considerations of enhancement in upcoming development cycles.
  • Ensure adequate reporting of these activities.\

Other duties may be assigned.


What we are looking for

  • Strong communication skills in verbal and written English to confidently and competently define and communicate complex technical requirements and manage relationships of all stakeholders at various levels within HID Global.
  • Documented project management skills.
  • Meticulous attention to detail to provide quality deliverables that meet accepted requirements.
  • Familiar with the Agile process and experience in using Jira, Oracle and Salesforce.
  • Knowledge or experience in Access Control Market preferred


Who you are          

  • BEng, BSc or HND in electronics or a similar technical subject or equivalent with certification in CISSP, PRINCE2 and/or PMP
  • A minimum of 7 years of experience in a first line technical or applications support role. Dynamic hard working team player with a lot of drive, enthusiasm, and initiative.


Why You Should Apply

  • Excellent terms and conditions
  • Reasonable /Flexible hours
  • On-the-job training and development
  • Work as part of a global team



HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 


HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit