Order Entry Specialist (HID1175)

HID Global
Austin, TX North AmericaUSAustin, TX

HID Global powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.



You will be responsible for processing all orders received into Esker for the North America region. You will additionally be required to support other regions (globally) as per business needs.


Duties and Responsibilities include the following. Other duties may be assigned.

  • Manage all order entry tasks for NAM region as a priority, proactively supporting other regions as required
  • Ensure customer information/ product information is accurately replicated in the OCR tool Esker; report any inconsistences and ensure resolved. Escalate to Team Leader/Supervisor as appropriate
  • Inform the Pending and Phone and E-mail team of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Communications to resolve
  • Ensure high level of order entry accuracy
  • Build your knowledge of HID and HID products; attend training as required


Market Knowledge

  • Customer Service or Order management experience essential



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience          

  • Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI’s is essential
  • Some technology experience would be an advantage


Language Skills                   

  • Ability to effectively communicate in the English language verbally and in writing.
  • Ability to read and interpret technical journals, specifications, technical standards, etc.              


Computer Skills     

  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Familiar with operating systems, such as Windows, etc.
  • Previous experience of using the Oracle system would be a distinct advantage.
  • Knowledge of using an OCR tool would be a distinct advantage.


Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee works primarily in an office environment, with in a well ventilated area, and is exposed to moderate noise levels.


Work Requirements

  • Must be legally eligible to work in the United States;
  • Travel may be required outside the US, so the applicant must have, or be able to obtain, a valid passport with no restrictions.


Computer Skills

  • Microsoft packages


HID Global is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran 

If you have a disability which limits your ability to apply online, please contact us at [email protected], to submit your expression of interest in a position with our Company.